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Level 6 Service Designer

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Level 6 Service Designer

Level 6 Service Designer

The broad purpose of the occupation is to improve/redesign services currently offered or develop/design new service propositions to meet the needs of the user as well as the business and other stakeholders. Service designers take a user-centred, collaborative and exploratory approach to design the new service, iterating toward implementation. Service Designers enable services to be (re)designed in a user/customer-centred way and therefore the most important stakeholder is the end user/service beneficiary. The EPA is the culmination of the Apprentice’s training programme and provides them the opportunity to demonstrate the full range of knowledge, skills and behaviours in the published standard. You can find the Institute for Apprenticeships & Technical Education assessment plan here.

Teaching

Having completed a minimum of 12 months on programme training and completed the required amount of off-the-job hours specified by the apprenticeship funding rules, the apprentice will undertake a Professional discussion underpinned by portfolio, and a work-based project with presentation and questioning session.

01. Application

Once the Employer has decided to use the Academy4PM for the EPA of their learner, the Employer will be required to complete and submit the Academy4PM EPA Application Form which activates the EPA process and initiates EPA for the Apprentice.
02. Submission

At Gateway, this EPA requires the submission of a Project’s title and scope document that requires signing off by the EPAO, and a Portfolio of Evidence to be submitted by the Apprentice in electronic form.
03. Review

The assessor panel, once selected and any identified conflicts of interest have been resolved, will review the submitted documentation in preparation for the professional discussion and pwork-based project with presentation and questioning.

04. Panel

The assessment will be led by an Academy4PM assessor who will act as independent assessor, and may include representatives from the employer or learning provider free of any direct conflict of interest. The assessor panel will contain members who have:
- Excellent knowledge and understanding of the apprenticeship standard
- Current, relevant occupational knowledge and expertise to at least occupational level 6 gained in the last 3 years or significant experience of the occupation or sector.
The Academy4PM assessor will have the final decision on grading.
05. Assessment

The EPA will assess the full range of knowledge, skills and behaviours listed in the published Standard utilising the following:
- Work-based project with presentation and questioning lasting at least 60 minutes – typically including a 25 minute presentation, followed by 35 minutes of questioning
- Professional Discussion underpinned by portfolio lasting at least 60 minutes
The above is an opportunity for the apprentice to demonstrate the skills, knowledge and behaviours required in their day-to-day work.

Academy4PM End Point Assessment Process

Final Outcome

Once the lead Assessor has concluded the Apprentices Professional Discussion and Work-based project, with presentation and questioning, the Assessor Panel will review and finalise their marks and provide the Academy4PM with an overall grading recommendation. Both assessment methods are weighted equally in their contribution to final EPA grade.

All EPA methods must be passed for the EPA to be passed overall. Apprentices must gain a pass in both methods to gain a pass overall. Apprentices must gain a distinction in both assessment methods to gain a distinction overall.

Re-sits/Re-takes

If the Apprentice does not achieve initial EPA, detailed feedback on Learning Areas for improvement will be provided to the Apprentice (via the Employer) with the end result. Apprentices should have a supportive action plan to prepare for the re-sit or re-take. An apprentice who fails an assessment method, and therefore the EPA in the first instance, will be required to re-sit or re-take any failed assessment methods only. An apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.

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